Refund policy

Returns & Refunds

 

Damaged, defective, or incorrect items

We want you to love your order. If your item arrives damaged, defective, or you received the wrong product, we'll make it right. Email us at support@dinksociety.shop within 7 days of delivery with your order number and clear photos of the issue, and once we've reviewed it we'll arrange a free replacement or a refund.

 

Change of mind

To keep our prices low, we don't accept returns or exchanges for change of mind, incorrect selection, or buyer's remorse. Please review your order carefully — item, colour, and quantity — before completing your purchase.

 

Order cancellations

Orders can be cancelled within 2 hours of being placed, before they enter processing. To request a cancellation within this window, email support@dinksociety.shop as soon as possible. Once an order has entered processing or shipped, it can no longer be cancelled.

 

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

 

Questions

For any questions about your order, email us at support@dinksociety.shop and our team will be happy to help.