Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping within the United States typically arrives in 4–7 business days, and orders to Canada in 5–10 business days. You'll receive a tracking number by email as soon as your order ships.

Where do your products ship from?

Our products are shipped through our trusted fulfillment partners, primarily based in the United States.

How much does shipping cost?

Standard shipping within the United States is a flat $9. Shipping rates for Canada are calculated and shown at checkout.

What is your return policy?

If your item arrives damaged, defective, or incorrect, we'll make it right — email us at support@dinksociety.shop within 7 days of delivery with your order number and photos, and we'll arrange a free replacement or refund. We don't accept returns or exchanges for change of mind, so please review your order carefully before purchasing. Orders can be cancelled within 2 hours of being placed, before they enter processing.

Is checkout secure?

Yes. Our checkout is fully encrypted with SSL, and all payments are processed securely through Shopify Payments. We never see or store your card details. We accept Visa, Mastercard, American Express, Discover, and Shop Pay.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking details to update.

How can I contact you?

Email us anytime at support@dinksociety.shop and our team will respond within 1–2 business days.